Start by addressing the issue directly with the classmate, professor, staff member, or department involved. Often, a respectful conversation or email can solve the problem without needing to escalate it.

Your complaint should include:

• What happened (brief, chronological explanation)
• Any evidence (screenshots, emails, photos, etc.)
• How it affected you directly
• What result you’re hoping for

Tips for writing your complaint:

• Keep your tone polite & professional
• Avoid exaggeration
• Be specific and honest

Formal complaints should be submitted within 6 months of the issue occurring.

Once submitted:

• You might be assigned a case officer (university staff)
• You might be invited to a discussion or meeting (you may bring a friend or ISU rep with you)
• A written outcome should arrive within 20 working days

If you're still unhappy with the outcome, you may be able to:

• Submit a follow-up appeal (within university rules)
• Or, in serious procedural cases, seek help from an external body.

Reach out to us at isu.bratislava@outlook.com or talk to us during Connect Week 2025.
We’ll help you with:

• Formalising your draft
• Attending a meeting with you (if possible)
• Translating Slovak <> English
• Advise you on what’s realistic